Customer Service Strategy

The opportunity to comment on the Draft Customer Service Strategy concluded on Tuesday 29 March 2016.

Click here to view the Customer Service Strategy which was adopted by Council.

One of Wingecarribee Shire Council’s primary functions is to deliver a broad range of services to customers. It is within the context of the Fit for the Future framework, a commitment to continuous improvement and direct feedback from Councillors that a review of Customer Services has been undertaken, including the development of a draft Customer Service Strategy.

The Customer Service Strategy outlines the key principles and actions Council will take to help achieve the organisational vision of innovation, effectiveness and strong leadership.

Based on research and internal consultation, five key themes have been developed to provide purpose, direction and commitment to fostering a customer focused culture across Council. The following themes are supported by strategic actions to guide the planning and delivery of service:
  1. Understand and engage with our customer
  2. Provide services in easy, accessible, consistent and timely ways
  3. Collect, assess, measure and simplify what we do
  4. Equip our staff with the skill, knowledge and attitude to serve
  5. Deliver on our promise

Have your say!

For further information please contact Nick O'Connor, Group Manager Corporate and Community, via email.

Click here to view the Customer Service Strategy which was adopted by Council.

One of Wingecarribee Shire Council’s primary functions is to deliver a broad range of services to customers. It is within the context of the Fit for the Future framework, a commitment to continuous improvement and direct feedback from Councillors that a review of Customer Services has been undertaken, including the development of a draft Customer Service Strategy.

The Customer Service Strategy outlines the key principles and actions Council will take to help achieve the organisational vision of innovation, effectiveness and strong leadership.

Based on research and internal consultation, five key themes have been developed to provide purpose, direction and commitment to fostering a customer focused culture across Council. The following themes are supported by strategic actions to guide the planning and delivery of service:
  1. Understand and engage with our customer
  2. Provide services in easy, accessible, consistent and timely ways
  3. Collect, assess, measure and simplify what we do
  4. Equip our staff with the skill, knowledge and attitude to serve
  5. Deliver on our promise

Have your say!

For further information please contact Nick O'Connor, Group Manager Corporate and Community, via email.

  • CLOSED: The opportunity to comment on exhibited documents has concluded.

    Please review the Draft Customer Service Strategy before completing a submission form. 

    Provide your feedback below by 9am Monday 28 March 2016.
    Registration is required if you wish to complete the submission form. Your privacy is protected and it's quick and easy to register - just complete the form and confirm registration via your email inbox. All responses will be recorded for reporting to Council however personal details will not be included and confidentiality will be maintained. 

    Please review the Draft Customer Service Strategy before completing a submission form. 

    Provide your feedback below by 9am Monday 28 March 2016.
    Registration is required if you wish to complete the submission form. Your privacy is protected and it's quick and easy to register - just complete the form and confirm registration via your email inbox. All responses will be recorded for reporting to Council however personal details will not be included and confidentiality will be maintained. 
    The opportunity to comment on the Draft Customer Service Strategy concluded on Tuesday 29 March 2016.